The initial deposit, while not refundable, is transferable — less a US $85 administrative fee — to a new stay. And you’ll have twelve months following the date of cancellation to decide new dates, subject only to availability and rates in effect when you rebook. However, we must be notified of cancellation by e-mail, at least two days before the payment due date of the remaining balance. As per the confirmation we send to you upon the booking the stay, payment of the remaining balance is due thirty (30) days before arrival, or sixty (60) days before arrival for reservations which fall fully or partially in our high or Holiday seasons.
Once a reservation is cancelled, we’ll of course not process the remaining balance; nothing further will be processed to your credit card until you rebook the new stay. But once the remaining balance is processed, the reservation becomes fixed, final, non-refundable and non-transferable. All reservations booked thirty (30) days or less before arrival — or sixty (60) days or less before arrival for stays falling fully or partially in our high or Holiday season — must be fully paid upon booking, and are immediately fixed, final, non-transferable and non-refundable.
Should, for whatever reason (i.e., credit card expired, transaction declined, etc.) the remaining balance not be paid on or before the due date indicated in the confirmation we send out, we’ll advise you immediately and allow an additional 24 hours. After that, the reservation will be considered to be cancelled by the reserving party, with all monies paid forfeited. This policy applies to reservations at all our properties.
Although perhaps less flexible than that of some large hotel chains, our policy is essential to the survival of a modestly-sized inn operating on a Caribbean island. Unlike most hotels in the US, Canada, Europe and other metropolitan areas, ours cannot count on any “passing trade”, or guests arriving by car at the last minute. We depend almost exclusively on an overseas clientele arriving by air for visits invariably planned well in advance.
This cancellation policy is the minimum we consider necessary to have any chance of re-booking accommodations. For guests foreseeing any possible reason for cancelling at the last minute, we strongly suggest purchasing travel insurance, to cover the cost of both your accommodations and airfare. In the spirit of this policy, our sole responsibility is ensuring that the accommodations are available to you as booked, and essentially as presented at our website and in our correspondence. Your responsibility, aside from paying for the accommodations, is to ensure that you’re able to make your way to the Inn to check in.
As such, we are not responsible for cancelled/revised flights; government/passport/visa regulations and entry restrictions; babysitter/pet-sitter arrangements; school or work rescheduling; health issues; deaths; divorces; separations; financial problems or any other issue, however unfortunate, which may prevent you from arriving at the Inn as booked. We do hope that you can appreciate our situation as independent innkeepers in the Caribbean, and we sincerely thank you for your understanding.
HURRICANE EXCEPTION: The Inn is a participant in the Cayman Islands “Worry Free Hurricane Guarantee”, which covers any related cancellation made prior to arrival and compensation if vacation time is cut short due to a hurricane threatening Grand Cayman. The Guarantee includes a full refund of accommodation fees, with a maximum one-night penalty for cancellations made up to 48 hours prior to check-in as soon as a hurricane watch is issued by the Cayman Islands authorities.